Aztekc.com Return Policy

We want you to be completely satisfied with your purchase. Please review our return and exchange policies below.

General Return Information

• Shipping and handling charges are non-refundable.
• All returns and exchanges require pre-approval (Return Authorization / RA).
• Non-returnable items include iPods, software, hard drives, and accessories.
• You must request an RA number within 30 days of receiving your order.
• Once issued, your return must arrive within 30 business days of the RA issue date.
• Items must be returned in “as new” condition, with original packaging, accessories, warranty cards, and manuals.

Restocking Fee

• A 20% restocking fee applies to opened items that are not defective (for example, if the item was used and then returned in perfect working condition).
• Customers are responsible for return shipping costs.
• Factory-sealed items returned within 30 days are not subject to the restocking fee.

Software & Open Box Items

• Software is non-returnable.
• Open box items cannot be returned unless specifically stated otherwise.

Defective Products

• Within the first 7 days: Defective products are exchanged at no additional cost.
• After 7 days: Coverage is provided under the manufacturer’s warranty. We will assist with manufacturer support if needed.
• Exchanges only; no refunds are issued for defective items.
• Serial numbers and reported defects will be verified before a replacement is shipped.
• If an item is returned as defective but tests non-defective, a minimum 1-hour labor fee ($75/hr) will be charged, plus the cost to replace any missing or abused items.

Special Orders

• Special orders are non-returnable and non-cancellable once placed and prepaid.
• If canceled prior to delivery, a 20% cancellation fee applies.

Damaged Shipments (Claims)

If your order arrives damaged, please contact customer service immediately for assistance.

How to Request an RMA Number

• Contact Customer Service at 469-574-0240 or submit an electronic request through your account.
• Hours: Monday–Friday, 9:00 AM – 6:00 PM CST.
• Requests are processed on the next business day.

After RMA Issuance

• Print your RMA number from your account and attach it to the outside of the package, next to the return address.
• Include a copy of your invoice inside the package.
• Ship the return to the address provided with your RMA.

Refunds & Replacements

• RMA for Credit (Refunds): Issued after items are received, inspected, and approved; applicable fees (such as restocking) will be deducted.
• RMA – Defective for Replacement: Replacement items are shipped after the defective product is received and verified, subject to availability.

Additional Notes

• Defective for Replacement (summary): Within the first week, defective products are exchanged at no cost. After the one-week grace period, we will assist you or direct you to the manufacturer for service.

Last Modified: Sep 19, 2025